Terms and Conditions

These Terms & Conditions govern your use of Leapheal Home Healthcare services, website, and communication channels.

By using our services, you agree to these terms.

1. Services Overview

Leapheal provides home healthcare services including but not limited to:

Doctor home visits
Nursing care
Physiotherapy
Critical care support
Lab tests at home
Elder care and wellness services
Mental health counselling

Services are subject to availability of qualified professionals.

2. Bookings, Changes & Cancellations

All bookings are subject to confirmation
We reserve the right to reschedule or cancel services in case of emergencies or unavailability
Customers may request cancellation or rescheduling with prior notice
Late cancellations may be chargeable depending on service type

3. Payments & Financial Terms

Payment details will be shared before or after service
Accepted modes may include UPI, cash, or digital transfer
Leapheal reserves the right to update pricing without prior notice
Any disputes regarding payment must be reported promptly

4. Liability & Medical Disclaimer

All services are provided by trained healthcare professionals
However, Leapheal does not guarantee specific medical outcomes or cures
In case of medical emergency, patients must contact a hospital or emergency services immediately
We are not liable for delays caused by traffic, weather, or external factors

5. Customer Responsibilities

Customers agree to:

Provide accurate medical and personal information
Ensure safe access to the patient location
Cooperate with assigned healthcare professionals
Not misuse or misrepresent medical services

6. Acceptable Use Policy

Users must NOT use our services or platforms for:

Illegal activities
Abuse, harassment, or hate speech
Fraudulent bookings
Spam or promotional misuse
Any harmful or unethical behavior toward staff

We reserve the right to refuse or discontinue services in such cases.

7. Intellectual Property

All content on the Leapheal website, including branding, text, logo, and design, is owned by Leapheal.

No copying or reproduction is allowed without permission
Unauthorized use of brand content is prohibited

8. Service Availability

Services may experience delays due to operational or external conditions
Website or communication channels may be temporarily unavailable
We are not responsible for technical downtime or disruptions

9. Account & Service Termination

We reserve the right to:

Refuse service to any user
Cancel bookings in case of misuse or unsafe conditions
Restrict access to communication channels if necessary

10. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of services indicates acceptance of changes.

11. Contact Information

📞 +91-8506036727
📧 hello@leapheal.com
🌐 www.leapheal.com

Return and Refund Policy

This policy explains the terms for cancellations, rescheduling, and refunds for services provided by Leapheal Home Healthcare.

1. Service Nature

Leapheal provides healthcare services at home including doctor visits, nursing care, physiotherapy, lab tests, and other medical support services.
Since these are time-based professional services, return of services is not applicable.

2. Cancellations

Appointments can be cancelled or rescheduled by contacting us via WhatsApp or phone
Cancellations made before professional dispatch are usually accepted without charges
Once a healthcare professional has been dispatched, cancellation charges may apply

3. Refund Eligibility

Refunds may be applicable in the following cases:

Service not delivered due to unavailability from our side
Duplicate payment
Cancellation approved before professional dispatch

Refunds are not applicable once the service has been completed.

4. Refund Process

If a refund is approved:

It will be processed to the original payment method (UPI/bank transfer)
Refunds are usually processed within 5–7 working days
Processing time may vary depending on payment provider

5. Service Delays

Leapheal is not responsible for delays caused by:

Traffic conditions
Emergency medical situations
Weather or external factors
Unavailability of professionals in extreme cases

In such cases, we will reschedule the service.

6. Customer Responsibility

Customers must ensure:

Accurate booking details (address, time, condition)
Availability at the scheduled time
Safe environment for healthcare professionals

Incorrect or incomplete information may affect eligibility for refunds.

7. Fraudulent Bookings

We reserve the right to cancel services without refund in cases of:

Misuse of booking system
False information
Abusive behavior toward staff

8. Contact for Refunds & Support